General Terms and Conditions of Sale

Article 1 Identity

Château de Mirambeau is operated by MIRAMBEAU PALACE, a French simplified joint-stock company (SAS) with a share capital of €1,000, registered with the Saintes Trade and Companies Register under number 983 990 789, whose registered office is at Château de la Trémoille, 1 avenue des Comtes Duchâtel, 17150 Mirambeau, France. EU VAT number: FR91983990789. Telephone: +33 (0)5 46 04 91 20. Email: sales@chateaumirambeau.com.

Article 2 Scope

These general terms and conditions apply to all bookings of rooms, meals, tickets and private events at Château de Mirambeau, whatever the booking channel. Every booking must be made by a person aged 18 or over with the legal capacity to enter into a contract.

Any irregular, incomplete or fraudulent booking or payment will result in the cancellation of the booking at the client’s expense.

In the event of any conflict, the specific conditions (conditions of the booked rate, booking confirmation, signed quote or contract) prevail over these general terms and conditions.

Article 3 Prices and payment

Prices are shown in euros, including all taxes; for business clients, quotes may be issued excluding VAT. The tourist tax is not included and is payable on site, unless stated otherwise. Services not included in the booking are payable on site. Any change in the VAT rate or in statutory taxes will be passed on in the price.

Accepted means of payment: bank card (Visa, Mastercard, Maestro), bank transfer, cheque and cash, within the limit set by French law (Article D112-3 of the Monetary and Financial Code). American Express is not accepted. The payment terms specific to each service are set out below and in the booking confirmation.

Article 4 No right of withdrawal

In accordance with Article L221-28 12° of the French Consumer Code, the client does not have a right of withdrawal for accommodation, catering and leisure services provided on a specific date.

Article 5 Accommodation

5.1 Booking. A booking is confirmed upon receipt of the Château’s written confirmation.

5.2 Rate conditions. Payment, modification and cancellation conditions depend on the rate chosen (flexible rate, non-refundable and non-modifiable rate, event-related offer, etc.). They are shown before the booking is confirmed and repeated in the confirmation. Unless the rate conditions state otherwise, in the event of a no-show without cancellation, the first night is charged and the following nights are cancelled.

5.3 Groups. From 5 rooms, the booking falls under group conditions, set out in a quote.

5.4 Guarantee. A bank card pre-authorisation or a security deposit may be requested on arrival to cover services consumed on site and any damage.

5.5 Arrival and departure. Rooms are available from 3 pm on the day of arrival and must be vacated by 12 noon on the day of departure. An unagreed late departure may be charged.

5.6 Stay. An identity document is requested on arrival; guests of foreign nationality fill in an individual police registration form, as required by French law. Pets are welcome for a supplement of €30 per animal per night. Minors stay under the responsibility of an accompanying adult.

5.7 Early departure. In the event of early departure, the price of the booked stay remains due, unless the rate conditions state otherwise.

5.8 Conduct. Clients respect the house rules, the peace of the premises and the staff. The Château may refuse or ask to leave, without refund, any client or guest whose behaviour disturbs the peace, safety or public order. The establishment is non-smoking; cleaning costs will be charged in the event of non-compliance.

5.9 Relocation. If the Château cannot provide the booked room, it will offer a room of a higher category or accommodation of at least equivalent category nearby, at its own expense. The client may refuse and obtain a full refund of the sums paid.

Article 6 Dining

Meals offered during the Château’s events are served by reservation. Any cancellation must be made no later than 24 hours before the meal. In the event of late cancellation or no-show, the price of the booked menu is charged.

Clients inform the Château of any allergies or dietary requirements when booking. Allergen information is available on request.

Article 7 Ticketing

7.1 Purchase. Tickets for events organised by the Château are sold through the Billetweb platform or on site. A ticket is valid for the date, session and category shown.

7.2 Cancellation by the Château. If an event is cancelled, the buyer will be offered an exchange for another date. If there is no other date or the buyer does not wish to exchange, the ticket price and service fees are refunded in full within 14 days.

7.3 Postponement. If an event is postponed, the ticket remains valid for the new date. A buyer who cannot attend is refunded upon written request sent within 14 days of the postponement announcement.

7.4 Cancellation by the buyer. Tickets are neither taken back, exchanged nor refunded.

7.5 Resale. Reselling a ticket without the Château’s permission is prohibited (Article 313-6-2 of the French Criminal Code). The Château may refuse entry with any resold, duplicated or forged ticket.

Article 8 Private hire and events on quotation

8.1 Nature of the event. The nature of the event must match that stated in the request and in the contract. The Château may refuse any event likely to disturb public order or that it considers unsuitable for its premises. Political or activist events are excluded.

8.2 Option. An option may be placed after visiting the estate, for 2 weeks. It is not binding on either the client or the Château. If a third party requests the same dates during the option period, the Château may ask the client to confirm immediately.

8.3 Confirmed booking. The booking becomes firm upon receipt of the dated quote signed with the words “bon pour accord” (approved; electronic signature accepted), these terms and conditions initialled, and the deposit. If these are not received within the stated deadlines, the Château may cancel the booking without compensation.

8.4 Payment. A deposit of 30% of the total amount is paid on signature. The balance of 70% is paid no later than 14 days before the event. No access to the premises is possible without full payment. Any additional service requested in writing and accepted by the Château is invoiced separately and paid at the end of the event. For bookings made far in advance, prices may be revised under the conditions stated in the quote.

8.5 Late payment. Any late payment incurs penalties equal to three times the French statutory interest rate. For business clients, these penalties are due automatically, together with a fixed recovery fee of €40 (Article L441-10 of the French Commercial Code). For private clients, they apply after a formal notice that remains unanswered.

8.6 Number of guests. The final number of guests must be communicated no later than 21 days before the event. It serves as the minimum basis for invoicing.

8.7 Cancellation by the client. Any cancellation must be notified in writing. The following charges apply, calculated on the total contract amount:

• more than 180 days before the event: the deposit is retained by the Château;
• between 180 and 90 days: 50%;
• between 90 and 30 days: 75%;
• less than 30 days: 100%.

8.8 Change of date. Any request to change the date is considered by the Château on a case-by-case basis. Without the Château’s written agreement, it is treated as a cancellation.

8.9 Cancellation by the Château. Except in the event of force majeure or fault of the client, if the Château cancels the event, it refunds all sums paid and pays the client compensation equal to the amount of the deposit. The Château may however terminate the contract without compensation if the event proves contrary to public order or to the purpose of the premises, or if its nature was misrepresented.

8.10 Exclusive hire. Exclusive hire of the entire estate is required for weddings and for any event likely to generate noise. It includes all rooms and suites, the indoor and outdoor reception areas and the park. The minimum duration is 2 nights for a wedding and 1 night for other events.

8.11 Times. The times of the event, including set-up and dismantling, are set out in the contract. Any unplanned overrun is charged, subject to availability; any hour started is due in full. Outdoor music must stop at 10 pm; the event may then continue indoors. The number of guests may not exceed the authorised capacity of the establishment. The dining room seats a maximum of 80 people: above 80 guests, an outdoor structure (tent or marquee) is mandatory, at the client’s expense.

8.12 Staff and suppliers. The Château provides accommodation services (housekeeping, guest amenities, room service), an on-site technician and a dedicated contact person for the organisation. It does not provide event service staff, technical crew or security unless included in the contract, and does not offer a laundry service. The client engages its own suppliers, who work under the client’s responsibility and must be insured. They respect the agreed times, check the available electrical power in advance and remove all of their waste. For weddings, a wedding planner is mandatory. For other events, the client appoints a contact person present throughout the event to liaise with the Château’s team.

8.13 Installations and safety. Any installation (tent, stage, decoration) requires the Château’s prior written approval and must comply with the establishment’s safety rules. No drilling or adhesive products are allowed on walls, floors or surfaces. Equipment delivered before or after the event remains under the client’s responsibility, according to a delivery and collection schedule agreed with the Château. Barbecues, fireworks and lantern releases require the Château’s approval; for fireworks, the client carries out the formalities with the town hall and, where required, uses a licensed pyrotechnician. Minors remain under the supervision of their parents or accompanying adults.

8.14 Photos. The Château does not use any photo or video of the event without the client’s written consent.

8.15 Inventory and handover. An inventory of the premises is carried out on arrival and departure. Damage, loss of equipment and exceptional cleaning costs found on departure are charged to the client.

Article 9 Liability

The client is liable for any damage caused by the client or the client’s guests. The Château is liable for items brought by hotel guests under the conditions set out in Articles 1952 to 1954 of the French Civil Code. Photographs and descriptions on the website are not contractually binding.

Article 10 Force majeure

Neither party is liable for a failure to perform caused by force majeure within the meaning of Article 1218 of the French Civil Code. Sums paid are then refunded or, with the client’s agreement, carried over.

Article 11 Personal data

Personal data collected during bookings is processed in accordance with our Privacy Policy, available on the website.

Article 12 Complaints and mediation

Any complaint must be sent in writing to sales@chateaumirambeau.com. If the answer is not satisfactory, a consumer client may refer the matter free of charge to the consumer mediator.

Article 13 Governing law

These general terms and conditions are governed by French law. For business clients, any dispute falls under the exclusive jurisdiction of the Commercial Court of Saintes.